1. Introduction
These Terms & Conditions (“Terms”) govern your use of Dolphin Business Services’ website and services. By accessing our website or using our services, you agree to comply with these Terms.

2. Services Provided
Dolphin Business Services offers logistics solutions, including:

• Freight forwarding from China and Dubai to Madagascar.
• Custom clearance and doorstep delivery.
• Small parcel and large container shipments.

3. User Responsibilities
By using our services, you agree to:

• Provide accurate and complete shipping information.
• Ensure that your shipments comply with local and international regulations.
• Not use our services for prohibited or illegal goods.

4. Shipping & Delivery
Shipping timelines are estimates and may vary due to customs or transit delays.

We are not responsible for delays caused by unforeseen circumstances, customs clearance, or third-party logistics providers.

Customers must ensure their availability for deliveries at the provided address.

5. Payment & Pricing
Prices for shipments are based on package weight, size, and destination.
Payment must be made before shipment processing unless otherwise agreed.
We reserve the right to adjust prices due to fluctuations in fuel, tariffs, or other factors.

6. Cancellations & Refunds
Orders can be canceled before processing; once shipped, cancellations are not possible.
Refunds may be granted under special circumstances, such as lost or damaged goods due to our negligence.

7. Limitation of Liability
We are not liable for losses due to natural disasters, customs seizures, or third-party delays.
We are not responsible for indirect damages, including lost profits or business interruptions.

8. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.

9. Contact Information
For any questions regarding these Terms, please contact us at:
📧 Email: +971 55 379 9772
📞 Phone: [email protected]